TERMS OF SERVICE

SECTION 1 - GENERAL TERMS 

• You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

• We reserve the right to refuse service to anyone for any reason at any time. 

• Prices and availability of our products and services are subject to change without notice at any time.

• Drafts are for approval purposes only to ensure the concept meets the approval of the client/customer. No other usage of submitted drafts is permitted.

• Once drafts are approved and if the customer later notices errors and/or wants to make changes, the customer will be responsible for a recreation fee of $25.00.

• Each customer will be provided with the allotted revisions per project reflected in the product description details. Each additional revision will be subject to an additional charge of $15.00 per revision.

• Once design drafts are created and sent based on the provided information from client, if client later decides to completely change the business name, images, graphics, etc., this will be considered a redesign and there will be a resdesign fee of $25.00. 

• Turnaround timeframe is business days ONLY (no weekends or holidays). If there is a delay in the delivery of your order, you will be contacted directly.

• Please note, although you, the client retains ownership of the project, any work created by Gifted Graphic Designs, LLC., can and will be used for portfolio and/or marketing purposes.
   

SECTION 2 – CANCELLATION, PROJECT CHANGES, & COMMUNICATION

NO REFUNDS unless the design project has not been started and/or unfulfilled.  Please note: changing your mind or deciding to use another designer are not reasons for a refund. 

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Orders cancelled before the start of the design project can submit a request for cancellation and refund. Cancellation requests made after the start of the design project and design drafts have been presented will not be refunded. Cancellation requests must be submitted in writing to ggraphicdesigns.llc@gmail.com.

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Once the design project has been accepted & finalized, modifications/changes are not allowed.  Design files are digital and are emailed to provided information on the order. Design files are available for download for 14 days from the date of delivery. If files are not downloaded in the allotted timeframe, there will be a $10.00 research fee assessed for design files sent within 30 days from the delivery date and $20.00 for design files sent over 30 days. This fee must be paid in full before the files are resent. 

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Logo design style downgrade(s) will not receive a refund for the difference in cost once are not once draft(s)/concept(s) have been completed and sent for review. Design pre-views/drafts will only be sent with our watermark. We will not release any drafts without our watermark to prevent copying/duplication and/or stolen additional design concepts. 

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Branding Package(s) payment schedule is bi-weekly or bi-monthly (selected by client). Total cost of package must be paid in full before any items of the package are delivered to the client. If client defaults on any remaining payments due and has not brought their project account current within 7 days from the date of delinquency, the design project will be closed. The client will receive design files for completed work that is equal to the cost of payments received minus a $50.00 default fee.

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COMMUNICATION: Timely communication is important throughout the design process. We will attempt to communicate with you by at least one of the available means (via email, text, or phone call). If after 48 hours we have not received any communication from you, your order will be placed on hold. If after 7 days from our last attempt to reach/communicate with you and we still have not received a response, your project file will be closed out and marked as completed. Revision or edit request will not be allowed or accepted once the project has been closed. Refunds are also not offered due to failure to communicate. You will however be allowed to select a design from any design draft option(s) that have been provided and purchased design files will be emailed to you. If we do not receive any communication regarding design selection, we will not “assume your selection” and files will not be sent until we receive a response.

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SECTION 3 - PRODUCTS OR SERVICES (if applicable) 
We reserve the right to limit the quantities and/or sales of certain products or services that we offer. We may exercise this right on a case-by-case basis. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet 100% of your expectations but we will do our best to achieve satisfaction.  
 

SECTION 4 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. If we make a change to or cancel an order, we will attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site so that we can complete your transaction and contact you as needed. 
 

SECTION 5 - THIRD-PARTY LINKS 
Certain content, products, and services available via our service may include materials from third parties.  Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, or for any other materials, products, or services of third parties. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

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SECTION 6 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 
If, at our request, you send certain specific images or graphics or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any files in confidence; (2) to pay compensation for any files; or (3) to respond to any comments. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your provided files will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
 

SECTION 7 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

SECTION 8 - INDEMNIFICATION 
You agree to indemnify, defend and hold harmless Gifted Graphic Designs, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 
 

SECTION 9 - TERMINATION 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate our partnership at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

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SECTION 10- COPYRIGHT & CREDIT

The copyright for your design is transferred to you upon delivery. The design must be kept intact and not altered after delivery. If you want to make changes to your design after delivery, you must contact us. Another designer may not make changes to the custom design without express permission from Gifted Graphic Designs, LLC. If you choose to remove any portion of the design, you must remove the complete design and use a new design. You may provide your own photos or stock images for use in your design. By supplying text, images, and other data to Gifted Graphic Designs, LLC for inclusion in your design or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Gifted Graphic Designs, LLC on behalf of the customer, will remain the property of Gifted Graphic Designs, LLC and/or its suppliers unless otherwise agreed in writing. A license for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.

The customer may request in writing from Gifted Graphic Designs, LLC, the necessary permission to use materials (for which Gifted Graphic Designs, LLC holds the copyright) in forms other than for which it was originally supplied, and Gifted Graphic Designs, LLC may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.

Any software, code, plugin, or other third-party material used in a digital project remains the property of the creator and any ongoing license fees or fees for upgrades are the responsibility of the client, not Gifted Graphic Designs, LLC.

The customer agrees to fully indemnify and hold Gifted Graphic Designs LLC free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

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SECTION 11 - CONTACT INFORMATION 
Questions about the Terms of Service should be sent to us at ggraphicdesigns.llc@gmail.com